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The HEARTWORKS Return/Refund Policy

The HEARTWORKS will refund any defective item. Without proof of purchase we can only exchange or credit. To claim a refund, exchange, credit, or for further information visit our store @ 86 William St Paddington NSW Australia.

Express Post information

Express Post orders that aren't delivered because the recipient isn't home or the item won't fit in post boxes will receive a card from Australia Post to say they need to be collected. Protected 'Qik Pack' postage cartons are used for all orders to prevent damage to goods. Australia Post will deliver to any address within Australia. The HEARTWORKS endeavors to adhere to the outlined delivery dates, but are not responsible for any delays in delivery times in accordance with information on this website. The HEARTWORKS are unable to relay specific delivery information and instructions to couriers following placement of orders. A limited number of remote and regional areas may experience some additional delay due to limited express services in these areas. Express post orders cannot be traced.

Registered Post information

Registered Post orders that aren't delivered because the recipient isn't home or the item won't fit in post boxes will receive a card from post to say they need to be collected. All Registered Post items must be signed for. Protected 'Qik Pack' postage cartons are used for all orders to prevent damage to goods. Registered Post items include an insurance component. Registered goods are at HEARTWORKS' risk until delivered to the recipient's address. Registered Post orders cannot deliver to PO Box addresses. The HEARTWORKS endeavors to adhere to the outlined delivery dates, but are not responsible for any delays in delivery times in accordance with information on this website. A limited number of remote and regional areas may experience some additional delay due to limited postage services in these areas. Registered Post orders can be traced.

When will my order arrive?

• Standard Post (Australia Post) 4 -5 business days
• Express Post 2 -3 business days
• Registered Post 3 - 4 business days (requires signature on delivery)