Challenge - Broadcast Australia

Significantly improving the interactions with customers

Solution

Various sessions with each part of the value chain to understand the requirements of the customer, redesign roles and responsibilities and develop a deeper understanding of the needs of customers and how to respond to them.

iLAB Modules

 

Results

The overall improvement in the time to complete certain key deliverables has improved by up to 80% and the entire work-force is currently under going a customer accreditation process where each employee is required to complete a variety of self study and workshop programs, as well as show the impact of what they have applied in practice in order to gain accreditation.