iResearch
01 Scope
Agree the Challenge
• Business
• People
• Business
• People
Audience Research
• What?
• Who?
• How?
• What?
• Who?
• How?
Client Involvement
Who to involve in
designing the
solution?
Who to involve in
designing the
solution?
04 Design Solution
Define Success
• Business
• People
Design Program
• Using iLABs
• Business
• People
Design Program
• Using iLABs
05 Get Agreement
• How will we implement the solution?
• Evaluation criteria
• Involvement of our client
• Evaluation criteria
• Involvement of our client
02 Interviews and Research
What are the issues?
• Examples
• Video participants views
• Skills and mindsets
• Examples
• Video participants views
• Skills and mindsets
What would they like to address as the issues?
03 Analyse the issues
What are the GAPS?
• Current hinder-performance
• Business Outcomes
• Behaviors
• Systems
• Company culture
• Current hinder-performance
• Business Outcomes
• Behaviors
• Systems
• Company culture
